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Policies

Reservation Policy
A Credit card is required to make a reservation online or by calling us. A reservation made online requires a 15% deposit. The total amount of the reservation is due upon arrival. Rocky Top reserves the right to make final room assignments on the day of your arrival.  Minimum age to reserve a room is 18.

Cancellation Policy
Please call the front desk at least 72 hours in advance of your scheduled arrival. Less notice of cancellation and we will charge your credit card on file one night plus tax per room or site held. No refunds will be given for early departures.

No-Show Policy
No-shows will be charged 100% of the amount of a one-night stay. If your reservation was for longer than one night, the remainder of the stay will be cancelled.
 
Check In/Out Policy
Check In:
  Motel – After 2:00 PM MST
  Campground –  After 12:00 PM MST
Check Out:
  Motel – Before 11:00 AM MST
  Campground – Before 12:00 PM MST
 
Late Check-Out
Please contact the office for availability.

Pet Policy
Quiet pets, under control and on a leash at all times while outside, are welcome.  All pets are to be walked in designated pet walk areas or on the roads through-out the campground. Guests with consistently noisy pets can be subject to loss of residency privileges in order to assure maximum pleasure for everyone.  Absolutely no pets are permitted in any of Rocky Top buildings

Motel - Dogs are the only pets allowed in our motel rooms.  There is a $2.00 per night charge per dog and a $25.00 deposit per dog staying in the motel with a maximum of two dogs allowed per room.  Dogs left unattended in motel rooms must be in a kennel and quiet in your absence.  Pet messes must be cleaned up as they happen each time you walk your pet.  Pet deposits are refundable as long as your pet has not done any damage to Rocky Top property and all rules listed in this policy have been followed during your stay.

Campground - No pets are to be left unattended in or around vehicles or campsites at any time.  Pet messes must be cleaned up as they happen each time you walk your pet or let them outside on your site.  If pet messes are left on your site when you check out, your credit card on file may be charged a $25.00 cleanup fee.

If these rules are not followed you will be asked to leave and no refund will be given to you for time not used.

Smoking Policy
STATE LAW DOES NOT ALLOW SMOKING IN ANY PUBLIC BUILDING. ALL MOTEL ROOMS, REC ROOM, RESTROOMS, SHOWERS AND THE LAUNDRY ARE NON-SMOKING AREAS. VIOLATION OF THIS LAW ON ROCKY TOP'S PROPERTY WILL RESULT IN A CHARGE TO YOUR  CREDIT CARD ON FILE OF $250.00.

Taxes
Applicable sales tax subject to change without notice.

Damages
All tenants will be held 100% responsible for any damages done to the property.

Privacy Policies
Rocky Top Motel & Campground takes every precaution to protect our customers' information. When customers submit sensitive information via our website, it is protected both online and offline. When our registration form asks users to enter sensitive information, such as a credit card number, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our reservation form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing.' While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a reservations specialist) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment. If you have any questions about the security at our website, you can email us at info@rocktopco.com. Reserving a room on our website, www.rockytopco.com is absolutely safe. We guarantee that with each purchase you make, any personal information you provide is secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges as a result of making a reservation at www.rockytopco.com, we will cover your liability up to $50. This applies only if the unauthorized use of your credit card resulted through no fault of your own while using Rocky Top Motel & Campground's secure server, and providing that you notified your credit card provider in accordance with its reporting rules and procedures.  www.rockytopco.com's secure server uses the latest industry standard encryption software (SSL) to protect personal information. It encrypts all of your personal information, including credit card number and name and address, so that it cannot be read as the information travels over the internet. You will know that your connection becomes secure during the checkout process by seeing the "S" for "secure" in HTTPS://... in your browser's address block.
If you are having trouble booking a room online, we are always happy to take your reservation by phone. You can reach our office at 866-900-9044.

 

 

 

 

Rocky Top Motel & Campground Policies
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