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Reservation Policy

A Credit card is required to make a reservation by phone or online. We require a non-refundable 15% deposit to confirm/guarauntee a reservation. The total amount of the reservation is due upon arrival. Rocky Top Motel & Campground reserves the right to make final room assignments on the day of your arrival.  Minimum age to reserve a room is 18.

Cancellation Policy
The 15% deposit you were charged at the time of booking your reservation is non-refundable. Cancellation of your reservation must be made 72 hours in advance of your scheduled arrival or you will be charged the balance of one night per room or site reserved.  No-shows will be charged the balance of one night per room or site reserved and the remainder of your reservation will be cancelled.  No refunds will be given for early departures.
 
Check In/Out Policy
Check In:
  Motel – After 2:00 PM MST
  Campground –  After 12:00 PM MST
Check Out:
  Motel – Before 11:00 AM MST
  Campground – Before 12:00 PM MST
 
Late Check-Out
Please contact the office for availability.

Pet Policy
Quiet pets, under control and on a leash at all times while outside, are welcome.  All pets are to be walked in designated pet walk areas or on the roads through-out the campground. Guests with consistently noisy pets can be subject to loss of residency privileges in order to assure maximum pleasure for everyone.  Absolutely no pets are permitted in any of Rocky Top buildings

Motel - Dogs are the only pets allowed in our motel rooms.  There is a $3.00 per night charge per dog and a $25.00 deposit per dog staying in the motel with a maximum of two dogs allowed per room.  Dogs left unattended in motel rooms must be in a kennel and quiet in your absence.  Pet messes must be cleaned up as they happen each time you walk your pet, otherwise $25 will be charged to your account. Pet deposits are refundable as long as your pet has not done any damage to Rocky Top property and all rules listed in this policy have been followed during your stay.

Campground - No pets are to be left unattended in or around vehicles or campsites at any time.  Pet messes must be cleaned up as they happen each time you walk your pet or let them outside on your site.  If pet messes are left on your site when you check out, your credit card on file may be charged a $25.00 cleanup fee.

If these rules are not followed you will be asked to leave and no refund will be given to you for time not used.

Smoking Policy
STATE LAW DOES NOT ALLOW SMOKING OF ANY SUBSTANCE IN PUBLIC BUILDINGS. ALL MOTEL ROOMS, REC ROOM, RESTROOMS, SHOWERS AND THE LAUNDRY ARE NON-SMOKING AREAS. SMOKING OF ANY SUBSTANCE OTHER THAN TOBACCO ON THE PREMISES IS PROHIBITED. VIOLATION OF THIS LAW ON ROCKY TOP'S PROPERTY WILL RESULT IN A CHARGE TO YOUR CREDIT CARD ON FILE OF $250.00.

Taxes
Applicable sales tax subject to change without notice.

Damages
All tenants will be held 100% responsible for any damages done to the property.

Privacy Policies
Rocky Top Motel & Campground takes every precaution to protect our customers' information. When customers submit sensitive information via our website, it is protected both online and offline.  All of our users' information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a reservations specialist) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices.

 

 

 

 

Rocky Top Motel & Campground Policies
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